autocardvdplayer web store FAQ section

We usually use DHL,EMS,UPS,Fedex, to ship the item and it takes about 4-8 business days for delivery. Mostly, all of the products will be shipped out within 2-3 working days after we receive the payment and your contact phone number. We will ship your item based on the courier you choose or the shipping cost you paid. Buyers from Brazil should provide us the CPF code(tax code) if shipping via DHL courier. we always ship to your paypal address, so if your shipping address is not matched with it, please note that when you pay by paypal!! Shipping delay& Tracking number Tracking number will be emailed to you once we have shipped your order. If there is any delay, it may be caused by bad weather or custom inspection. If you still can not receive the item within 20 DAYS, pls contact us. We try our best to make you get desired products as soon as possible. In case you receive wrong products due to shipping error, please contact us for exchange or refund. If it's damaged , please refuse to accept and contact us as soon as possible. We are not responsible for wrong or undeliverable address. Please provide us your full address with Telephone number and make sure your shipping address is correct and deliverable.If you need to change your address, please change it in PayPal first before you pay. Taxes, Customs & Duties We don't add taxes, VAT or other hidden charges. You pay us what you see on the invoice, i.e. goods subtotal + shipping cost (not include duties). Please find out as much as you can about your import taxes in your own country before bidding the item. You need to pay for the import duties in case that occured for certain goods, or you may kindly give us some suggestions about that, we promise to do our best to help you! The item will be labeled as "Gift" and declared lower value for shipping purpose only. Lower value will avoid or minimize your import tax.

Condition of sales payment should be received within 3 days from the end of the auction. All non-pay bidder will be reported. Products without any quality problem can't be refund. Products with quality problem in 3 days can be returned and refund. Products with quality problem in 1 year can be returned and repaired. Notice: Please keep it in good condition and customer need to pay for the return shipping, thanks:) 12 MONTH WARRANTY!! We will offer free repairing service within 12 month from the date you purchased, Buyer is responsible for all return shipping charges. As we will send back defective items to the factory, it normally take time 2 - 7 weeks, It depends on the complexity of the technical problem.Please be patience during the time for repairing.